Refund Policy
Returns
Our return policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
To be eligible for a refund, your item must fulfill the following criteria:
• It must be unused and in the same condition that you received it.
• It must be in the original packaging and fit for resale.
• It must have been purchased from our website for full price.
Unfortunately we do not pay for shipping costs or taxes on returns so you will need to make sure the correct paperwork is included, correct postage is applied and a proof of posting obtained.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
The following deductions can apply.
- Refunds will be minus the original postage cost. If no postage was paid then a flat rate of €5 will be deducted to cover a portion of the shipping paid by us to send your order.
- If the package is not addressed correctly, missing our VAT or EORI number and tax is requested from us, this amount will be deducted from the amount available for refund.
If your returned goods are not in the condition required then we will email you within 3 days of receiving your items. You will be offered a return value equivalent to selling the goods on our outlet pages.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eu@poconido.com
Exchanges
If you bought the wrong size we will be happy to exchange it for a different size in the same style.
To be eligible for an exchange, your item must fulfill the following criteria:
• It must be unused and in the same condition that you received it.
• It must be in the original packaging and fit for resale.
• It must have been purchased from our website for full price.
Please send us an email first with your request to eu@poconido.com and then send your item to the address below.
Poco Nido EU Ltd -Exchange
Boost/Poco Nido
Cidex 30
200 Route De Pontmartin,
34200, Sète, France
Unfortunately we do not pay for return shipping costs or taxes on exchanges so you will need to make sure the correct paperwork and postage is applied and a proof of posting obtained before you send your items back to us.
Depending on where you are located it may be necessary to charge you a fee to send out an alternative.
Sale items
Only full priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. If you return a sale item a €3 restocking and admin fee will be applied, and the balance will be refunded by gift card (after the shipping cost has been deducted).
Shipping
To return your product, you should mail your product to:
Poco Nido EU Ltd -Returns
Boost/Poco Nido
Cidex 30
200 Route De Pontmartin,
34200, Sète, France
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary.
If you are returning items over €50, you should consider using a trackable postal service or purchasing postal insurance. We don’t guarantee that we will receive your returned item. You should always ask for a proof of postage.
If you are shipping from outside the EU you must ensure that our VAT number and Eori number are noted on the outside of the package and that the package is marked clearly as a return with Poco Nido as the Importer Of Record.
Eori: IE3768229WH. VAT: FR45905303533
Faulty Goods
If your returned item is deemed faulty, you will be refunded in full and return shipping costs will be paid by us. Please email photos and a description of the problem to eu@poconido.com before sending any products back to us.